Somalia: Survey on Basic Social Service Needs and Public Perceptions Towards UNICEF in Somalia: LRPS-2016-9126777

1.0 PROCEDURES AND RULES

UNICEF is the agency of the United Nations mandated to advocate for the protection of children’s rights, to help meet their basic needs and to expand their opportunities to reach their full potential. Guided by the Convention on the Rights of the Child UNICEF strives to establish children’s rights as international standards of behavior towards children. UNICEF’s role is to mobilize political will and material resources to help countries ensure a “first call for children". UNICEF is committed to ensuring special protection for the most disadvantaged children.

UNICEF carries out its work through its headquarters in New York, 8 regional offices and 125 country offices world-wide. UNICEF also has a research Centre in Florence, a supply operation based in Copenhagen and offices in Tokyo and Brussels. UNICEF’s 37 committees raise funds and spread awareness about the organizations mission and work.

1.2 PURPOSE OF THE RFP

The purpose of this RFP is twofold:

a. Gather data related to the perceptions of UNICEF in Somalia, including: UNICEF’s brand recognition; what people know about UNICEF/associate UNICEF with; what people think about UNICEF’s work and its effectiveness and what would they like UNICEF to do more of; and how UNICEF compares to other UN agencies and INGOs when it comes to brand recognition and effectiveness; etc.

b. Generate information and data on the basic needs of mothers and children to inform immediate programme action and provide a baseline for the next country programme document and the SDGs, across UNICEF’s programme sector areas.

1.3 FORECAST SCHEDULE

The schedule of the contractual process is as follows:

Closing date and time for submission of full proposal: 24/08/2016 at 10.00 a.m. Nairobi Time.

a. Award Notice: To be determined

b. Signature of contract: To be determined

1.4 RFP CHANGE POLICY

All requests for formal clarification or queries on this RFP must be submitted in writing via email to somsupply@unicef.org prior to the closing date and time on: 17/08/2016 at 4.30 p.m. Nairobi Time. Please make sure that the e-mail mentions the RFP reference number.

Only written inquiries will be entertained. Please be informed that if the question is of common interest, the answer will be shared with all potential RFP bidders.

Erasures or other corrections in the proposal must be explained and the signature of the applicant shown alongside**.** It must be clearly indicated that it is a modification and supersedes the earlier proposal, or state the changes from the original proposal. Proposals may be withdrawn on written request received from bidders prior to the opening time and date. Bidders are expected to examine all instructions pertaining to the work. Failure to do so will be at bidder’s own risk and disadvantage.

1.5 RFP RESPONSE FORMAT

Full proposals should be submitted in English and must be received not later than 24/08/2016 by 10.30 a.m. Nairobi Time. Proposals received after the stipulated date and time will be invalidated.

The proposals should be submitted as follows:-

· Sealed Envelope 1: Technical proposal only without mention of the budget – the envelope should be clearly marked with “RFP No.; Name of Company; Technical Proposal”

· Sealed Envelope 2: Financial Proposal - the envelope should be clearly marked with “RFP No.; Name of Company; Financial Proposal”

· Sealed Envelope 3: Outer envelope containing the individual envelopes for Technical & Financial Proposals – the envelope should be clearly marked with “RFP No.; Company Name”

· Please remember to sign the “Request for Proposal for Services Form” on Page 3 of the RFP document and return together with the proposal.

Note: Proposals not submitted in this manner will be invalidated.

BIDS may be hand-delivered or sent by Courier to:-

UNICEF SOMALIA SUPPORT CENTRE OFFICE,

UN GIGIRI COMPLEX, BLOCK Q, GROUND FLOOR

P.O. Box 44145-00100

Nairobi

Bidders are requested to provide details (Name/ID No.) of the persons delivering a day in advance by sending an email to somsupply@unicef.org to facilitate clearance to enter the UN complex.

Due to the nature of this RFP, there will be no public opening of proposals and responsible officers will open technical proposals when the specified time has arrived.

1.6 BIDDER RESPONSE

1.6.1 Formal submission requirements

The formal submission requirements as outlined in this Request for Proposal must be followed, e.g. regarding form and timing of submission, marking of the envelopes, no price information in the technical proposal, etc.

1.6.2 Mandatory criteria

All mandatory (i.e. must/have to/shall/should/will) criteria mentioned throughout this Request for Proposal have to be addressed and met in your proposal.

All references to descriptive materials should be included in the appropriate response paragraph, though the material/documents themselves may be provided as annexes to the proposal/response.

It is important that you read all of the provisions of the request for proposal, to ensure that you understand UNICEF’s requirements and can submit a proposal in compliance with them. The bidder must also provide sufficient information in the proposal to address each area of the Proposal Evaluation to allow the evaluation team to make a fair assessment of the candidates and their proposal. Note that failure to provide compliant proposals may result in invalidation of your proposal.

1.7 CONFIDENTIAL INFORMATION

Information, which the bidder considers proprietary, should be clearly marked "proprietary", if any, next to the relevant part of the text, and UNICEF will treat such information accordingly.

1.8 RIGHTS OF UNICEF

UNICEF reserves the right to accept any proposal, in whole or in part; or, to reject any or all proposals. UNICEF reserves the right to invalidate any Proposal received from a Bidder who has previously failed to perform properly or complete contracts on time, or a Proposal received from a Bidder who, in the opinion of UNICEF, is not in a position to perform the contract. UNICEF shall not be held responsible for any cost incurred by the Bidder in preparing the response to this Request for Proposal. The Bidder agrees to be bound by the decision of UNICEF as to whether her/his proposal meets the requirements stated in this Request for Proposal. Specifically, UNICEF reserves the right to:

• contact any or all references supplied by the bidder(s);

• request additional supporting or supplementary data (from the bidder(s));

• arrange interviews with the bidder(s);

• reject any or all proposals submitted;

• accept any proposals in whole or in part;

• negotiate with the service provider(s) who has/have attained the best rating/ranking, i.e. the one(s) providing the overall best value proposal(s);

• contract any number of candidates as required to achieve the overall evaluation objectives.

Validity

Proposal must be valid for a minimum of ninety (90) days from the date of opening of this RFP and must be signed by all candidates included in the submission. For proposals from institutions, the proposal must also be signed by an authorised representative of the institution. Bidders are requested to indicate the validity period of their proposal in the Proposal Form. UNICEF may also request for an extension of the validity of the proposal.

Insurance Clause

The contractor will be wholly responsible for their staff and must make the necessary arrangements and payments with the relevant companies for Health Insurance and Medical Evacuation etc. Evidence (copies) of such agreements and coverage must be submitted to UNICEF if successful with offer, but before travel into Somalia

1.9 PROPOSAL EVALUATION

Evaluation process and methods

A technical proposal (total score of 70) and a financial proposal (total score of 30) are required from the interested parties. Technical proposals which receive a minimum of 50 points out of 70 will be considered further.

· Technical Bid – Should clearly articulate the management and delivery of survey tasks:

o Interpretation of the RFP, with proposed methodology, for: (a) perceptions survey, (b) Mother’s survey.

· Financial Bid – The exact resources/timelines required for the specific assignment will be discussed and agreed upon between UNICEF and the successful bidder. As part of the submission package, however, contractors must provide financial bids:

o Proposed personnel composition for completion of each of the two survey tasks, explanation of the roles different personnel will play, and the associated unit costs for personnel (e.g. field enumerator, data analyst, team leader, etc.), along with an indicative range of the time, human and financial resources required to complete the tasks. These task include, but not limited to, data collection, data analysis and report writing.

Evaluation of the Proposal

In making the final decision, UNICEF considers both technical and financial aspects. The Evaluation Team first reviews the technical aspect of the offer followed by the review of the financial offer of the technically compliant vendors.

The proposals will be evaluated against the following two elements:

a. Technical Proposal:

The technical proposal should address all aspects and criteria outlined in this Request for Proposal.

The Technical Proposals will be evaluated against the following:

REF

CATEGORY

POINTS

1.1

Completeness of Proposal

5

Clarity and responsiveness of the proposal against the requirements in the RFP

A well written proposal showing the organization’s understanding of the key tasks and a technically sound and logical way of undertaking the tasks as well as approaches to dealing with any challenges that may arise

1.2

Demonstrated experience with similar projects

20

Demonstrated experience with telephone survey design and implementation in Somalia (mandatory)

A Somalia based standing call center capacity (mandatory)

Numbers and types of projects conducted by institution in Somalia over past 4 years

1.3

Relevant experience of key staff assigned

25

Appropriate seniority/expertise of personnel (project management, analysis, report writing, enumeration skills/data collection)

Staff with practical experience in:

• sampling and design of a telephone survey

• collection and aggregation of survey data through telephone modality

• analysis of survey data

• report writing

Staff with demonstrated experience and knowledge in programme sectors (WASH / Nutrition / Health / Child protection / Education)

Depth of capacity available (numbers of staff/consultants)

• Organizational structure along with the list of internal staff and sub-contractors used

• Relevant CVs provided

Demonstrated knowledge of the local culture and dialects used by the different communities (mandatory)

1.4

Proposed methodology and approach

15

Proposed sample size and design of a telephone survey with methods on aggregation and analysis of survey data as well as reporting structure

Proposed approaches to reaching out the various Somali communities ensuring collection of the appropriate responses

Analytical framework for both survey elements

Division of role and segregation of duties to undertake the various tasks of the TOR

1.5

Additional/alternative options

2

Any innovative ways to implement the tasks in the RFP without changing the objective and the requirements of the ToR

1.6

Past Performance/Reference

3

Feedback from list of referees provided

Total Technical

70

Only proposals which receive a minimum of 50 points will be considered further.

b. Financial Proposal

Bidders should provide an all-inclusive budget using the format provided below, successful company will be responsible for all project costs including security and insurance for its team members.

The contract will be awarded to the Vendor meeting the minimum threshold for the technical evaluation and offering the Lowest-Priced Technically Compliant evaluation.

Budget Table

No.

Description

Unit

Cost per unit (price in US$)

Estimated cost per 1,000 interviews*

Methodology development (plans, tool development & translation etc.)

1.1

Project Manager

days

1.2

Tool Translation - Data Processor

days

1.3

Tool Scripting - Data Processor

days

Subtotal

US$

Project Management & Implementation

1.1

Project Manager

days

1.2

Researcher

days

1.3

Enumerators

days

1.4

Expendables (Airtime)

Value

Subtotal

US$

Analysis and report writing

1.1

Analyst

days

1.2

Report writer

days

Subtotal

US$

TOTAL

US$

2.0 TERMS OF REFERENCE

Background

UNICEF is mandated by the United Nations General Assembly to advocate for the protection of children's rights, to help meet their basic needs and to expand their opportunities to reach their full potential. Since 1972, UNICEF has been working in Somalia. Today UNICEF has over 300 staff working in Mogadishu, Baidoa, Garowe Hargeisa and Nairobi. Together with 200 international and national NGOs and community-based organizations, UNICEF delivers services in Health, Nutrition, WASH, Education and Child Protection, and responds to emergencies and supports peacebuilding and development.

Collection of information from Somalia is extremely challenging and there are many gaps in data which are critical to fill in order to strengthen UNICEF’s programming.

Firstly, little is known about how UNICEF is perceived by the public – its brand recognition and how it compares to other UN agencies and INGOs, and what tends to be the reaction when people see, hear or think of UNICEF. This is because in recent years UNICEF has, in some areas, kept a low profile for security reasons. Additionally, as UNICEF does not directly provide services, often its partners receive higher recognition and more visibility for themselves. Such knowledge about how UNICEF is perceived is crucial to help UNICEF rethink its branding, communication and outreach strategies so that it can be more effective in delivering results for Somalia’s children.

Secondly, as UNICEF prepares for its new country programme as well as supporting the Government to implement the National Development Plan, further information on women and children is essential – and especially given that the last national survey was some years ago. The collection of information from Somali mothers will allow for the needs of families and children to be better understood and this information will be utilized both to take immediate evidence-based corrective actions and in the longer term design stronger programmes around the needs of Somali mothers and their children.

To fulfill the above information requirements, UNICEF therefore is seeking to implement a survey to gather this data, utilizing a telephone-based survey modality both to save costs and time and also given the security limitations for in-person data collection.

Objectives, Purpose & Expected results

The objective of this assignment is twofold:

a. To gather data related to the perceptions of UNICEF in Somalia, including: UNICEF’s brand recognition; what people know about UNICEF/associate UNICEF with; what people think about UNICEF’s work and its effectiveness and what would they like UNICEF to do more of; and how UNICEF compares to other UN agencies and INGOs when it comes to brand recognition and effectiveness; etc.

b. Generate information and data on the basic needs of mothers and children to inform immediate programme action and provide a baseline for the next country programme document and the SDGs, across UNICEF’s programme sector areas.

Description of the assignment

The assignment shall be conducted between Septembers – October 2016 and will focus on the following:

1. Develop methodology and implement data collection

a. Develop two representative sample frame of respondents as follows

· Perceptions Survey – a representative sample of the Somali demographics disaggregated by gender, age group, and urban-rural population

· Mother’s Survey (Social Service Needs) - primarily mothers but also male members of household in situations where women are unable to respond to calls. Sample respondents should also be further disaggregated by age group, urban-rural population and gender.

· Translation of questionnaires to be provided by UNICEF using the Somali language and different dialects into telephone call scripts – preferably using CATI standard formats.

· Provide framework for analysis covering for both a) the perceptions towards UNICEF and b) key sector / basic social service needs of women and children;

· Conduct a wide-ranging telephone interview survey exercise across Somalia; innovative, cost-effective methods and instruments are strongly encouraged

2. Produce two analytical reports (perceptions and social service’s needs)

a. Mapping and desk review of any existing surveys that have already been done in the past.

b. Produce two analytical reports which outline the methodology (ies), the results (disaggregated by age, sex, urban/rural etc.) and recommendations. Content will include:

· Perceptions survey

• UNICEF’s brand recognition and respondents’ observations on associations with UNICEF;

• Respondents’ perceptions about UNICEF’s work and its effectiveness

• Perceptions around what respondents would like UNICEF to do;

• How UNICEF compares to other UN agencies and INGOs when it comes to brand recognition and effectiveness.

· Mother’s Survey (Social Service Needs)

• Key findings as they relate to each sector / thematic area and geographic area

• Synthesis of key issues and actionable recommendations

c. Produce two PowerPoint presentations summarizing the report findings as above in more visual form.

Deliverables

a. Inception/Methodology outline

· Sampling frame

· Analytical framework

· Final English and Somali questionnaires and interview scripts

· Plan and timeline for the data collection and report writing

· All phone scripts/data using the CATI standard format and all agreed upon questionnaires between UNICEF and the Consultancy firm

b. Two final reports

c. Two final PowerPoint presentations

Reporting requirements

a. Brief (one or two page) update every 2 weeks outlining

· Progress made in the previous period against both survey areas

· Any constraints / challenges

Location and Duration

· Remote data collection will take place from respondents based in Puntland, Somaliland and Southern and central regions

Qualification requirements

· Experience in Statistics, Social Science or other related fields

· Experience in qualitative and quantitative research

· Experience in conducting similar surveys for UN agencies and INGOs are desirable

· Understanding of Somali context and can conduct surveys in all regions of Somalia, and in Somali language and local dialects.

Mandatory Requirements:

· Demonstrated experience with telephone survey design and implementation in Somalia

· A Somalia based standing call center capacity

· Demonstrated knowledge of the local culture and dialects used by the different communities

Administrative issues

· The contractor shall ensure provision of Data Protection as defined in ANNEX I. An infringement on this provision will result in an immediate cancellation of the contract.

· The contractor shall handle all aspects of the surveys. UNICEF will give strategic guidance, but will not be involved in the operations-side of the process, such as hiring of personnel, travel, equipment, etc.

· Bidders should provide an all-inclusive cost in the financial proposal.

· The contractor is expected to have already well-established partners that can be leveraged in the design and implementation of the surveys.

· Payment is made upon receipt of an invoice and deliverables that meet UNICEF’s quality standards.

· Project management

Payment Schedule

· Upon delivery of survey methodology - 30%

· Final reports of survey results – 40%

· Final PowerPoint presentations – 30%

Qualification Requirements

The entity contracted to perform the survey services for UNICEF Somalia is required to demonstrate:

· Demonstrated experience operating call centers in Somalia.

· Personnel (both men and women) will have demonstrated knowledge of local culture and languages spoken by communities, in all parts of Somalia.

· Technically and managerially sound composition of staff to perform the work. The following specific technical competencies are required:

• Enumerators for telephone data collection
• Sectoral programming experience and knowledge in the areas of nutrition, health (including HIV/AIDS), WASH, child protection and education.

· Ability to produce technically sound analytical, well-written reports in English.

The Contractor and all related personnel/members of the g team will not be UNICEF staff members. However, the Contractor and all related personnel need to subscribe to respecting the core values of UNICEF of diversity and inclusion, integrity and commitment.

The Contractor carries the sole responsibility for all related personnel and needs to ensure that an appropriate systems and procedures are in place to deal with any complaints and other human resources issues that may emerge.

Components of Submission Package

· CVs of staff, including reference to (or specimens of) assignments completed in the Somali context

· Technical and Financial bids as explained in 1.9 above

Annex I

Data Protection Provision

1. Definitions.

“UNICEF Data” means any and all data, including all text, sound, software, or image files that are provided to the Contractor by, or on behalf of, UNICEF, including any information, whether in oral or written (including electronic) form, created by or in any way originating with UNICEF, and all information that is the output of any computer processing, or other electronic manipulation, of any information that was created by or in any way originating with UNICEF. UNICEF Data specifically includes, without limitation, any and all credentials issued to UNICEF by the Contractor, and other UNICEF information, including, without limitation (a) any email content, headers and attachments, and/or (b) any personally-identifiable, financial or other information of any Respondent or third party the use and/or disclosure of which is restricted under applicable laws, in each case, contained in such records or in any logs or other records of the Contractor.

1. Status. The Contractor recognizes that UNICEF is a subsidiary organ of the United Nations, an international organization established by treaty, and that as a result of its status it enjoys certain privileges and immunities as set forth in the Convention on the Privileges and Immunities of the United Nations (the “General Convention”) and is an “international organization” for purposes of the International Organizations Immunities Act, Public Law 79-291 enacted by the United States Congress on 29 December 1945 (the “Immunities Act”). The Contractor further recognizes that UNICEF Data is subject to the privileges and immunities accorded to the United Nations, including UNICEF, pursuant to the General Convention and as such (a) will be deemed part of UNICEF’s archives which are inviolable wherever located and by whomsoever held and (b) will be immune from search, requisition, confiscation, expropriation and any form of interference, whether by executive, administrative, judicial or legislative action, unless such immunity is expressly waived in writing by UNICEF.

2. Data Ownership and Protection. (a) The Parties agree that, as between them, all UNICEF Data compiled by, processed by or received by the Contractor under the Contract, together with all rights (including intellectual property and proprietary rights), title and interest thereto, will be the exclusive property of UNICEF, and the Contractor has a limited, nonexclusive license to access and use these UNICEF Data as provided in the Contract solely for the purpose of performing its obligations under the Contract. Except for the foregoing license, the Contractor will have no other rights, whether express or implied, in or to any UNICEF Data or its content.

(b) The Contractor (i) will treat the UNICEF Data as confidential; (ii) will segregate UNICEF Data from other data to the fullest extent possible; (iii) will use the UNICEF Data only for the purpose of fulfilling its duties under the Contract and for the sole benefit of UNICEF; (iv) will deliver the UNICEF Data only to UNICEF or duly authorized representatives of UNICEF; and (v) will not disclose or transmit the UNICEF Data or their contents to any person or entity (other than the personnel of the Contractor (as defined below) who need to access the UNICEF Data to enable the Contractor to deliver the Services under this Contract) without the prior written consent of UNICEF. The Contractor will ensure that, prior to being granted access to the UNICEF Data, all employees, contractors, agents and other representatives of the Contractor (“personnel”) who will perform services under this Contract: (A) have undergone and passed criminal background screenings; (B) have successfully completed training of a nature sufficient to enable them to effectively comply with all UNICEF Data protection provisions of this Contract; and (C) possess all qualifications necessary to the nature of their duties and the sensitivity of the UNICEF Data.

(c) The Contractor will not use any UNICEF Data for the benefit of the Contractor or any third party and, in particular, will not engage in “data mining” of any UNICEF Data or communications by or for UNICEF or any Respondents, whether through automated or human means, except as expressly authorized in writing by UNICEF.

(d) UNICEF retains the right to use the Services to access and retrieve, at any time and in UNICEF’s sole discretion, any UNICEF Data stored on the Contractor’s infrastructure relating to the Services.

(e) The Contractor will implement, maintain and use administrative, technical, physical, procedural and security infrastructures, facilities, tools, technologies, practices and other measures, (collectively, “Protective Measures”), including, without limitation, data encryption, anti-virus and anti-malware protections, intrusion detection and reporting methods, which are necessary and sufficient: (i) to protect the confidentiality and integrity of all UNICEF Data that is electronically maintained, stored, processed and/or transmitted; (ii) to protect all UNICEF Data from unauthorized access, destruction, use, modification or disclosure; and (iii) to protect all UNICEF Data against deterioration or degradation of its quality and authenticity. Such Protective Measures will be no less protective than those used by the Contractor to protect its own confidential information, and in no event less than reasonable in view of the nature and type of UNICEF Data involved.

(f) UNICEF will have the exclusive right to determine the geographical boundaries and location of the facilities where UNICEF Data may be transferred to, stored and processed. The Contractor will not transfer or otherwise process UNICEF Data or change the location of the facilities at which UNICEF Data is stored without UNICEF’s prior written approval.

(g) The Contractor will impose the same requirements relating to data protection and non-disclosure of data, as are imposed upon the Contractor itself by the Contract, on its service providers, subcontractors and other third parties and will remain responsible for compliance with such requirements by its service providers, subcontractors and other third parties.

1. Compelled Disclosure. (a) If disclosure of any UNICEF Data is compelled (whether directly or indirectly) under a legally binding order or other instrument issued by any local, national or international governmental regulatory or law enforcement authority or agency, tribunal, court or arbitrator (each a “Governmental Body” and collectively, “Governmental Bodies”) that has jurisdiction over the Contractor or data held and processed by the Contractor, the Contractor shall, before making any disclosure of any UNICEF Data, take the following actions:

(i) Promptly notify UNICEF of such compelled disclosure and the terms thereof and provide UNICEF with the Contractor’s legal opinion that such disclosure is legally binding on it and that the legal process is sufficient and valid;

(ii) consult with UNICEF regarding the Contractor’s response to such demand or request and, at UNICEF’s request, provide UNICEF a true, correct and complete copy of the Contractor’s response to such demand or request;

(iii) advise the relevant Governmental Body of the inviolability of UNICEF Data under the General Convention and the International Organizations Immunity Act, Public Law 79-291, 29 December 1945 (USA) or such other national law recognizing the privileges and immunities of UNICEF in such jurisdiction;

(iv) Use its best efforts to redirect such Governmental Body to request disclosure directly from UNICEF or, at a minimum, to provide UNICEF the opportunity to present its position to such Governmental Body;

(v) seek an extension of time for disclosure of the UNICEF Data sufficient to permit UNICEF an opportunity to obtain a protective order or take such other appropriate actions as UNICEF may deem appropriate to assert its privileges and immunities; and

(vi) Cooperate with UNICEF’s reasonable requests in connections with efforts by UNICEF to ensure that its privileges and immunities are upheld.

(b) The Contractor will continue to consult with UNICEF and keep UNICEF informed of developments with respect to the disclosure and subsequent use of UNICEF Data, including all communications with the relevant Governmental Body relevant to UNICEF Data, and to consult with UNICEF before taking any actions in this regard. If the Contractor is prohibited by law from notifying UNICEF of the disclosure demanded by the relevant Governmental Body, the Contractor will nevertheless take the actions required under paragraphs (iii), (iv) and (v) above and will notify UNICEF promptly upon the lapse, termination, removal or modification of such prohibition.

1. Data Compromise. (a) “Data Compromise” means any actual, threatened or reasonably suspected unauthorized access to, disclosure of, use of or acquisition of computerized UNICEF Data that compromises the security, confidentiality, or integrity of the UNICEF Data, or the ability of UNICEF to access the UNICEF Data.

(b) In the event of any Data Compromise, the Contractor will notify UNICEF immediately upon the Contractor’s discovery of such Data Compromise, specifying: (i) the nature and source of the incident, (ii) the nature or type of UNICEF Data implicated in the incident, (iii) the person or entity responsible for the Data Compromise, if known, (iv) the actions taken or proposed to be taken by the Contractor to mitigate any deleterious effect of such Data Compromise; and (v) the actions taken or proposed to be taken by the Contractor to correct, remedy or cure the breach, and to prevent similar Data Compromises from occurring in the future. The Contractor will keep UNICEF reasonable informed of the progress of the Contractor’s implementation of such mitigating and corrective actions.

(c) As soon as possible following the date when the Contractor discovers a Data Compromise, the Contractor, at its sole cost and expense, will complete the implementation of any and all actions necessary to: (i) mitigate any deleterious effect of such Data Compromise, (ii) correct, remedy or cure such Data Compromise, and (iii) prevent similar Data Compromises from occurring in the future.

(d) The Contractor, at its sole cost and expense, will cooperate fully with UNICEF’s investigation of, remediation of, and/or response to any Data Compromise. The Contractor’s failure to resolve, to UNICEF’s reasonable satisfaction, any such Data Compromise will entitle UNICEF to terminate this Contract with immediate effect.

(e) The Contractor will not provide notice of any Data Compromise directly to any Governmental Body or to any third party, in each case, without prior written permission from UNICEF.

1. Data Transfer on Termination or Expiration. (a) At the time of expiration or in the event of termination of this Contract, the Contractor shall, at the written election of UNICEF, provide UNICEF with a backup copy of all then current UNICEF Data in native readable format, and where practical will attempt to securely remove all UNICEF Data relating thereto from the Contractor’s servers, networks and systems. If it is not practical to remove the Data, the Contractor will inform UNICEF of such failure to remove all UNICEF Data, providing details of which UNICEF Data is affected and where it is stored. The Contractor will continue to protect the UNICEF Data and treat it as confidential in accordance with the terms of this Contract. The Contractor will take and complete all of the foregoing actions within thirty (30) days of the expiration or termination of this Contract, and will provide UNICEF with sufficient written proof of the information transferred or removed. The Contractor will ensure (i) that such migration of the UNICEF Data uses facilities, methods and formats that are compatible and interoperable with the relevant systems of UNICEF, and (ii) that UNICEF will have sufficient access to the UNICEF Data during the entire duration of the transition. The Contractor will take all necessary actions (including, without limitation, work closely with the Contractor’s successor) to provide for a successful, effective and efficient migration of UNICEF Data with minimal disruption to UNICEF.

RFP RESPONSE FORMAT

Full proposals should be submitted in English and must be received not later than 24/08/2016 by 10.30 a.m. Nairobi Time. Proposals received after the stipulated date and time will be invalidated.

The proposals should be submitted as follows:-

· Sealed Envelope 1: Technical proposal only without mention of the budget – the envelope should be clearly marked with “RFP No.; Name of Company; Technical Proposal”

· Sealed Envelope 2: Financial Proposal - the envelope should be clearly marked with “RFP No.; Name of Company; Financial Proposal”

· Sealed Envelope 3: Outer envelope containing the individual envelopes for Technical & Financial Proposals – the envelope should be clearly marked with “RFP No.; Company Name”

· Please remember to sign the “Request for Proposal for Services Form” on Page 3 of the RFP document and return together with the proposal.

Note: Proposals not submitted in this manner will be invalidated.

BIDS may be hand-delivered or sent by Courier to:-

UNICEF SOMALIA SUPPORT CENTRE OFFICE,

UN GIGIRI COMPLEX, BLOCK Q, GROUND FLOOR

P.O. Box 44145-00100

Nairobi

Bidders are requested to provide details (Name/ID No.) of the persons delivering a day in advance by sending an email to somsupply@unicef.org to facilitate clearance to enter the UN complex. Due to the nature of this RFP, there will be no public opening of proposals and responsible officers will open technical proposals when the specified time has arrived