Country: Somalia
Closing date: 31 Aug 2015
PositionICT ASSISTANT
Place of Performance SOMALIA
Contract Duration 04 MONTHS
Starting Date ASAP
OVERVIEW OF CTG GLOBAL
CTG Global is a managed service company specializing in Recruitment, Management Consultancy, Human Resources support services and Monitoring & Evaluation in post disaster and post conflict countries around the world.
CTG Global provides services to humanitarian organizations, government, non-governmental organizations and corporates that enables public and private sectors to focus on their core business and the achievement of their objectives in hostile and threatening environments as we provide a safe and secure environment for them to do so and alleviate them of their risks, crisis and personnel management problems.
OVERVIEW OF THE POSITION
Under the guidance and supervision of the Project Coordination Officer and the Senior Programme Consultant, the ICT Assistant provides support on information technology related services and functions to our client in managing it operations. In the discharge of her/his duties, the ICT Assistant liaises with the Project Support Officers, Project Managers, Project Consultants and Project Assistants in order to ensure best support.
GENERAL FUNCTIONS
The functions/duties/key results of this job description are generic and not all duties are carried out by all ICT Assistants.
§ Ensures implementation of ICT and operational strategies, focusing on achievement of the following results:
o Full compliance of ICT activities with our client’s rules, regulations, policies and strategies
o Contribution to the office’s ICT business processes mapping and to the elaboration of internal Standard Operating Procedures (SOPs) in ICT, in consultation with the direct supervisor and office management.
§ Supports ICT administration, focusing on achievement of the following results:
o Maintenance of inventory of all computer, telecommunication equipment, I/O devices and software existent in the office ensuring compliance with registration and upgrades.
o Performance of maintenance and minor repairs on hardware equipment
§ Provides support to network administration, focusing on achievement of the following results:
o Management, maintenance and monitoring of the continuous operation of critical components of the system servers – ie. File, application, print and video conferencing equipment
o Operation and maintenance of the office Local Area Network (LAN) and Wide Area Network (WAN) systems.
o Installation of hardware, network connections and cables
o Troubleshooting of hardware/software problems.
§ Ensures efficient and functioning telecommunication systems, focusing on achievement of the following results:
o Proactive maintenance on telecom system to avoid disruption of service
o Performance of minor repairs on hardware equipment, as required
o Receipt, testing and installation of telecommunication hardware
§ Provide support to knowledge building and knowledge sharing, focusing on achievement of the following results;
o Support on hardware familiarization and maintenance, software applications, file management/maintenance and LAN/WAN systems
o Assistance to users for LAN and Desktop access
o Support on standard software applications – ie. MS Office, email, etc.
Impact of Results
§ The key results have an impact on the execution of the ICT management in the Regional Office/Operations or Projects Centre in terms of quality and accuracy of work completed. Timely updating and implementation of software/hardware, punctual and accurate information, and client-oriented approach enhances our client’s capability as an efficient and first-class service provider.
Competencies
§ Core Values/Competencies
§ Integrity
§ Professionalism
§ Respect of diversity
§ Creativity and innovation
§ Commitment to continuous learning
§ Organizing and quality
§ Results orientation
§ Communication skills
§ Teamwok skills
§ Client focus
Functional Competencies
Knowledge Management and Learning
§ Shares knowledge and experience
§ Actively works towards continuing personal learning and development in one or more practice areas, acts on learning plan and applies newly acquired skills.
Development and Operational Effectiveness
§ Ability to perform a variety of specialized ICT tasks
§ Knowledge of our client’s ICT rules and regulations and protocols
§ Good knowledge of electronic messaging systems, Windows NT, MS Office Suite and or LAN/WAN concepts
§ Good working knowledge of hardware/software, Microsoft Active Directory, Exchange 2000/2003, Windows 2003, Windows XP, Office 2003 and/or later versions and Veritas backup
§ Creation and management of batch scripts
§ MS SQL server 2008 database administration
§ SQL server scripting
§ Data backup and resilience management
§ Satellite/Wireless Mesh configuration and management
§ Familiarity with our client’s configuration of PeopleSoft (ATLAS) highly desirable
Leadership and Self-Management
§ Focuses on result for the client and responds positively to feedback
§ Consistently approaches work with energy and a positive, constructive attitude
§ Remains calm, in control and good humored even under pressure
§ Keen sense of ethics and integrity in dealing with clients and service providers
§ Meet timeline for delivery of products and services to clients
§ Results-based and client services oriented
ESSENTIAL EXPERIENCE
Education
§ Secondary education required. Diploma or University Degree, preferably in information sciences, computer sciences or engineering desirable.
Experience
§ 3 to 5 years of experience in working in the field of information technology and/or telecommunications and systems, preferably in an international environment.
§ Experience in the usage of computers and office software packages (MS Office 2003 and/or newer versions) and knowledge of spreadsheet and database packages, Experience in handling of web-based management systems. Database management; web applications technology and technology training experience.
Language
§ Fluency in written and oral English required. Knowledge of second UN working language desirable.
How to apply:
Interested candidates should submit their CV along with their application letter via e-mail to careers@ctgglobal.com with reference to “BHJOB2678_862” in the subject line. Short-listed candidates will be contacted for an interview.